Appointments and cancellation
Visits are by advance appointment only. Cancellation or rescheduling is free at least 48 hours before the visit. For later cancellations or if the family is unavailable at the agreed visit time, a cancellation charge of up to the deposit agreed in the booking may apply; the default deposit is ₪600. The deposit may be transferred once to a replacement appointment within 14 days of the original appointment, subject to availability. Statutory cancellation and refund rights prevail. Clinical consent may be withdrawn at any time. Prida BeAhava absorbs payment processing fees. If we cancel, all payments received are refunded in full. The booking confirmation shows the selected package, supplements, deposit and final total.
Price and payment
All package prices and add-ons include VAT. You can pay in advance or on the day of the visit by Bit, credit card or cash, with an invoice provided. Most families prefer to arrange payment beforehand so they can focus on their pet and the goodbye during the visit, without having to deal with payment. Paying on the day is also welcome, whichever feels right for you. Burial and cremation packages are arranged and paid through Prida BeAhava. Any add-ons or exceptional supplier charges are agreed before booking.
Hours and emergencies
Phone and WhatsApp are answered Sunday–Thursday, 09:00–20:00, and Friday 09:00–13:00. Visits are scheduled as needed, including beyond those hours. Visits outside regular hours (Sunday–Thursday, 09:00–18:00), on weekends or holidays carry a single ₪400 surcharge per visit, including VAT, subject to availability and advance confirmation. This is not an emergency service. Acute medical distress requires an emergency veterinary clinic.
Add-ons agreed in advance
Extended travel beyond central Israel, the Sharon and the Shfela, including the Haifa and the Krayot, Jerusalem, Beit Shemesh, Tiberias and Be’er Sheva areas: +₪400, subject to address confirmation and availability. Outside Sunday–Thursday 09:00–18:00, weekends or holidays: +₪400 once even when conditions overlap. The ₪900 supplement applies only to severe aggression preventing safe approach without advance medication and a special safety plan, after assessment. Fear, barking or growling alone do not trigger this supplement. Routine sedation is included in every package. Each add-on applies once per visit; different add-ons can combine. There is no surcharge for animal weight. Any applicable distance or special address supplement is agreed before booking. All prices include VAT.
Medical judgement
Euthanasia is performed to prevent suffering and remains subject to the veterinarian’s professional judgement and any legal approvals that may apply.
Aftercare
Home euthanasia: ₪1,800. Visit, collection and communal burial: ₪2,600. Visit and collection, with either private burial in an individual gravesite or individual cremation, urn and return of ashes: ₪4,800. All prices include VAT, with the same veterinary care in every package. With the visit-only option, the family arranges aftercare independently. Prida BeAhava coordinates the burial or cremation package and takes payment, with one point of contact. For burial and cremation packages, our partner performs transport and aftercare. For cats, home farewell with body removal, without burial or return of ashes, is also available for ₪2,300 including VAT. The veterinarian may perform this removal, as specified in the confirmed booking. Collection timing is agreed in advance. After individual cremation, ashes are usually returned within three days. Private burial in an individual gravesite is an alternative to cremation within the ₪4,800 package. There is no customer surcharge for animal weight. Any applicable distance supplement and the final total are confirmed before booking.
Business details
Prida BeAhava is owned and operated by Dr Eliott Reich, a licensed veterinarian. Service area: Tel Aviv and central Israel, from Haifa and the Krayot to Be’er Sheva, including Jerusalem and Beit Shemesh. Contact: 054-289-5198 or the contact form on this website.